Customer Care
Contact Flock
Feel free to reach us any time by email at info@flockboston.com. Or, stop by our shop in the South End of Boston, MA. We are located at:
274 Shawmut Ave.
Boston, MA 02118
617.391.0222
Return & Exchange Policy
If you aren’t in love with your recent purchase, you can send it back. Returns must be postmarked within 14 days from delivery of your order. All items must be unworn, unaltered, unwashed and must have all original tags attached. Unfortunately, we are not able to accept items that don’t meet these criteria or are non-returnable. Once we receive your returned items, your refund or exchange will be processed within 7 business days. Sorry, but original shipping charges are non-refundable. There are some non-returnable items, which are final sale, which include:
All Jewelry
All Home + Gift Products
Hair accessories
Intimates + All Bodysuits
All sale items
Flock reserves the right to refuse a refund if the items have any sign of wear, alterations, misuse, or damage. Please contact our customer service should you have any questions. info@flockboston.com.
***COVID-19 RETURN POLICY UPDATE***
Please know that we are taking the public health situation regarding Covid-19 very seriously. We have done extensive research to provide our customers with the peace of mind when shopping at Flock and on our website. We steam all new apparel product which arrives to us from our vendors. If you would like to return a returnable item, you may do so within 14 days of receipt of your item for a refund. Upon receiving any returned goods, we leave the items in their packaging, separate from all other inventory, for 72 hours. After that 72 hour period, we steam these items and return to our inventory.
Order Status
You can check the status of your Flock order at any time. Click here to view the status of your order. If you have any trouble accessing your info online, feel free to call or email us.
Shipping
Shipping Fees:
Flat Rate Standard (2 business days) Shipping on all orders is $5
Shipping Info.:
Following credit authorization and verification, you will receive your order within 3-10 business days. This does not include weekends or holidays. Shipping addresses in Hawaii, Alaska, APO/FPO, PO Boxes and US Territories will be shipped via USPS Priority Mail. You will receive a shipping notification email that will notify you of the carrier and tracking options.
Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
As soon as your order ships you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add info@flockboston.com to your safe sender list.